About Us

Hi, I’m Katrina.

I bring more than twenty years of experience in technology support and customer service to Knowledge With Heart. My background includes helping people solve computer problems, setting up equipment, supporting everyday software, and making new technology easier to learn.

Through hands-on technical support, customer care, and coaching, I’ve learned that a good solution starts with listening. I explain things in plain English, work at your pace, and treat every question with patience and respect.

My love of helping people began early, while helping at my grandfather’s party store. My parents and grandparents taught me that good customer service means listening, showing respect, and making people feel welcome. Those lessons still guide the way I work today.

I love working and helping people. You don’t need to know the technical terms to ask for help, and you’ll never be talked down to. Every question deserves a clear answer and a friendly conversation.

I created Knowledge With Heart to bring that same personal approach to small-business websites, practical technology help, and one-on-one training—so you can feel confident about your next step.

A little more about me

I love learning new things and sharing what I’ve learned with others. I don’t pretend to know everything, but I work hard to find answers and keep learning along the way.

Outside of work, I enjoy movies, books, spending time with my family, and dogs. I’m also an avid do-it-yourselfer around the house, and I enjoy figuring out how things work and finding practical ways to solve problems.

I bring that curiosity, resourcefulness, and willingness to lend a hand to my customers. Whether the challenge involves technology or simply calls for another helping hand, I’m happy to help where I can.

“Let’s take this one step at a time.”